What we back up:
Tickets
Comments (i.e. public replies, internal notes)
Attachments
Users
Groups
Custom fields
Forms
Organizations
What we don't back up:
Reports
Dashboards
Conversations
Triggers
Views
Note: The reason that some of these data types are not backed up is because they are not made available in Zendesk's API. As soon as these data types are available through the API we will add them to the backup scope.