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How can I transfer or claim a subscription?

Even though you can invite multiple users to the same subscription, a subscription can only be managed by one admin. The admin has access to all billing details such as invoices, billing info and payment methods. 

To transfer or claim a subscription to or from another user, click on your avatar in the menu bar, then click on Subscriptions.

On the subscription page, scroll down to the bottom and choose the right option: 

  • Transfer a subscription: Select which app/subscription you would like to transfer and fill in the name of the new admin. An email will be sent to the user to ask him to approve the transfer. The transfer will only be completed once the user has approved this request and completed the process on his end. 
  • Claim a subscription: Fill in the name of the admin from who you would like to claim the subscription. An email will be sent to the current admin to ask him to approve your request. Once the admin has approved your request, you will be the new admin of the subscription. 
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