This article explains how to resolve connection issues when adding Google Workspace to ProBackup.
Step 1: Verify the app installation
Before authorising the connection, make sure the ProBackup app is correctly installed in your Google Workspace.
Sign in to Google Workspace as the super admin.
Check the button next to the app title:
If it says "Install", the app is not yet installed. Click "Install" and grant all requested permissions.
If it says "Uninstall", the app is already installed.
Once installed, return to ProBackup and try adding Google Workspace as a new backup.
Step 2: Send connection details to support
If the app is installed but the connection still fails, our support team will need your domain-wide delegation settings to investigate.
Go to your Google Admin Console.
Navigate to Security > Access and data control > API controls.
Scroll down and click "Manage Domain-wide Delegation".
Click "View Details".
Take a screenshot of the delegation settings.
Send the screenshot to [email protected].
