If you're having trouble connecting your Google Workspace account to ProBackup, follow the steps below to check the app installation and gather the right information for our support team.
Step 1: Verify the ProBackup App Installation
Before authorizing the connection, ensure the ProBackup app is correctly installed in your Google Workspace.
Sign in to Google Workspace as the super admin.
Visit our listing on the Google Workspace Marketplace.
Check the button next to the app title:
If it says Install, the app is not yet installed. Click Install and grant all requested permissions.
If it says Uninstall, the app is already installed.
Once installed, return to ProBackup and try adding Google Workspace as a new backup to your ProBackup account.
Step 2: Collect Connection Details for Support
If the app is installed but the connection still fails, send us your domain-wide delegation details:
Go to your Google Admin Console.
Navigate to:
Security > Access and data control > API controls
Scroll down and click Manage Domain-wide Delegation.
Click View Details.
Take a screenshot of the domain-wide delegation settings and email it to our support team.
This information helps us troubleshoot the issue more efficiently.