This article covers common issues with Google Drive sync in ProBackup, including connection problems, files not syncing, and storage limits.
Unable to connect your Google account
If the connection to Google Drive fails, try one of the following solutions.
Skip and connect later
If the connection fails during onboarding, you can skip it and connect later.
Click "Skip for now" in the onboarding process.
Complete the remaining onboarding steps. Your first backup will start automatically.
Once logged in, go to Settings > Google Drive and click "Connect".
Reset Google Workspace permissions
If your Google account was previously connected to ProBackup, you may need to remove the old integration before reconnecting.
Click on Pro Backup sync to Google Drive.
Scroll down and click "Delete all connections...".
Return to ProBackup and try connecting again.
Files are not syncing to Google Drive
By default, file syncing is disabled because it can consume significant Google Drive storage. To enable it:
Go to Settings > Google Drive.
Toggle on "Sync files to Google Drive".
Make sure you have sufficient storage available before enabling this option.
Note: After enabling file sync, it may take several days for all existing files to sync completely.
Google Drive is full
If your Google Drive runs out of space, ProBackup will stop syncing data. ProBackup does not automatically delete older files to free up space.
To resolve this, you can:
Upgrade your Google plan – increase your cloud storage capacity by upgrading your Google Workspace plan.
Add more Google users – each additional user licence includes extra storage space.
Free up existing storage – delete old emails in Gmail, remove files from Google Drive, clear photos from Google Photos, or empty your trash folder.