This article explains how long ProBackup retains your backed-up data and how you can configure it.
Retention settings
Go to Settings > Data Retention. There are two separate settings:
Versions: "If a newer version of a record exists, remove previous versions after:"
Deleted Items: "Keep deleted records and files in my backup for:"
For each setting you can choose 3 Months, 6 Months, 1 Year, 2 Years or 4 Years, depending on your plan:
Plan | Longest retention |
Plus | 6 months |
Pro | 2 years |
Premium | 4 years |
Below each setting, ProBackup shows the Current cut-off date: data older than that date is eligible for removal.
Note: When you first subscribe, both settings are set to the longest period your plan allows. Only the account admin can change them; invited users see them read-only.
Note: Deleted items can't be kept longer than versions. To keep deleted items for 2 years, first set Versions to at least 2 years.
Note: Premium users can request a retention period longer than 4 years by contacting support.
Versions
Each time a record changes in your connected app, ProBackup saves a new version. This lets you look up how a record looked on any previous day.
To optimise storage, older versions are removed once they are older than the cut-off date, as long as a more recent version of that record exists. If a record hasn't changed since before the cut-off date, its latest version is kept.
Deleted items
When a record or file is deleted from your app, ProBackup keeps it so you can still recover it. It stays in your backup for the period set under Deleted Items. After that, it is permanently removed from ProBackup's servers.
Attachments
The same page also lets you limit the maximum attachment size, exclude file types from your backups, and permanently remove files older than a chosen age.
Changing plans or cancelling
Downgrading: if your current retention is longer than the new plan allows, reduce it on the Data Retention page before you downgrade.
Cancelling: after your access period ends, your backups are permanently deleted within 10 days.