A subscription or license can only be managed by one admin. The admin has access to all billing details such as invoices, billing info and payment methods whereas the invited users can only access the data backups.
To transfer a subscription and the admin rights to another account, there are three possible scenarios:
Scenario 1: The new admin does not have a Pro Backup account
If the new admin does not have a Pro Backup account yet, we recommend the following steps:
Sign in with the admin account to Pro Backup
Click on Edit under Personal information
Fill in the new email and click Save
Fill in the verification code that is sent to the original email address
Pros: No need to create a separate Pro Backup account
Cons:
The original email address cannot be used to login anymore.
The new admin will be admin of all apps that were backed up. You cannot selectively transfer apps in this scenario.
Scenario 2: Transfer the license to another Pro Backup account
If the new admin already has a Pro Backup account, we recommend the following steps:
Sign in with the current admin account to Pro Backup
Click on Transfer a subscription
Select which app you would like to transfer
Fill in the email of the new admin
An email will be sent to the new admin to ask him to approve the transfer. The transfer will only be completed once the user has approved this request and completed the process on his end.
Pros:
The old email becomes an invited user and still has access to the backup.
You can choose to transfer only one app.
Cons: This process is a bit more complicated and needs to be done for each app separately.
Scenario 3: What if you don't have access to admin's email address?
If you do not have access to the inbox of the original email address, use the chat widget in the bottom right to get in touch with us. Our support team will assist you as soon as possible.