This article explains how to view your invoices in ProBackup and how to receive them by email.
Viewing your invoices
Scroll down to Invoice History.
Click Open Invoice to view an invoice in your browser.
Note: Invoice History shows invoices that have been paid. An invoice whose payment failed is not listed there; see "Paying an open invoice" below.
Receiving invoices by email
ProBackup emails paid invoices to your billing email address when one is set. Belgian customers receive Peppol e-invoices instead of these invoice emails.
Under Personal Details, click the edit icon next to Billing Email.
Enter the address (for example your finance team's inbox) and click the check mark to save.
You can also change the same address on the billing page: in the Billing card, fill in the Email field and click Update at the top of the card.
Paying an open invoice
When a payment fails, we email the invoice as a PDF to the admin, the billing email and the other users of the account.
To pay it, add or change your payment method on https://app.probackup.io/settings/billing (Billing card > Payment Method). As soon as the new payment method is saved, we automatically try to charge the open invoice again. More details are in What happens when a payment fails.
If your company cannot accept bank details taken from an invoice, ask us for them on company letterhead and we will send them by email.
VAT number, company name and address
Invoices use whatever is in the Billing card at the moment they are issued, so update it before your next renewal.
Scroll down to the Billing card.
Fill in your Company Name, address and VAT Number.
Click Update at the top of the card.
An invoice that was already issued cannot be edited in ProBackup. If you need a corrected invoice, contact us with the invoice number.