This article explains why ProBackup may ask you to reconnect your app and what to do when it happens.
Why re-authentication is needed
When you connect an app to ProBackup, an authorisation token is created that allows us to access and back up your data. In some cases, this token can become invalid, for example:
The token has expired.
You changed your password in the connected app.
Your app's admin revoked third-party access.
When this happens, ProBackup can no longer back up your data until the connection is renewed.
What to do
ProBackup will send you a warning email when a connection needs to be renewed. To reconnect:
Go to Settings > Apps.
Click "Reconnect" next to the affected app.
Follow the prompts to authorise ProBackup again.
If reconnecting does not work
The warning email may be out of date. Go to https://app.probackup.io/settings/apps first and check the current status of the app before you act on the mail.
Sign in with an account that still has access to the workspaces you back up. A former colleague's account, or one whose admin rights were removed, cannot renew the connection.
Some apps are reconnected on their own side. In Airtable, for example, go to Integrations & Third-party integrations and reconnect ProBackup there.
Reconnecting never creates a second backup. Your selected projects, your backup history and your storage usage stay as they are, so there is no need to remove the app or delete data first.
If the reconnect page keeps coming back, send us the exact message it shows and the app it concerns.