Jira and Confluence are now licensed directly through the Atlassian Marketplace, instead of through your general ProBackup subscription. This article explains what changed and how to set up and manage your Jira and Confluence backups under the new model.
What changed
Previously, a single ProBackup subscription covered Jira and Confluence along with your other integrations. This has changed for these two Atlassian products:
Jira and Confluence are no longer included in your general ProBackup subscription.
You now license them directly through the Atlassian Marketplace.
All other ProBackup integrations (Asana, Trello, ClickUp, Airtable, and more) continue to work under your existing ProBackup subscription.
Why we made this change
Our Jira and Confluence apps use Atlassian’s Forge platform. New Marketplace subscriptions are licensed and billed through Atlassian.
How to get started with Jira and Confluence backups
Go to the ProBackup listing on the Atlassian Marketplace: ProBackup for Jira or ProBackup for Confluence.
Click Try it free to add ProBackup to your Atlassian site. Your backup starts on a free trial.
Open ProBackup from the apps section in Jira or Confluence and follow the prompts to finish the setup and select the projects or spaces you want to back up.
To keep your backups running after the trial, complete your purchase in Atlassian.
Managing your license
Your Jira and Confluence backup license is managed in Atlassian:
To update billing details, change your plan or cancel, go to admin.atlassian.com/billing, open Subscriptions and click Manage next to ProBackup for Jira or ProBackup for Confluence.
To uninstall the app from your site, go to Manage apps in your Jira or Confluence settings and find ProBackup.
Frequently asked questions
What about my existing Jira and Confluence backups? If your existing Jira or Confluence backup is already billed through ProBackup, installing the Marketplace app does not automatically replace that ProBackup subscription. If Atlassian also charges you for the ProBackup app, contact us via the chat: we'll send you a promotion code so you keep paying your current rate. See How to apply a ProBackup promotion code for Jira or Confluence.
Do I need a separate ProBackup account for Jira and Confluence? Yes. Atlassian Marketplace rules require each Atlassian app to have its own ProBackup account. Each new Marketplace Jira or Confluence account has its own login, separate from your existing ProBackup account, which can continue to contain multiple other apps (for example Asana and ClickUp). If you connect more than one Atlassian site, each site also gets its own account.
We create these accounts automatically. The login is your email address with a tag added, for example [email protected] for Jira and [email protected] for Confluence. With most email providers, emails to these addresses arrive in your normal inbox. To view your backups, you switch between the accounts.
Tip: The easiest way to access your Jira or Confluence backups is directly from your Atlassian account. Open the apps section and look for "ProBackup" in the left sidebar.