Skip to main content

How to delete your account

Written by ProBackup

This article explains how to permanently delete your ProBackup account.

Before you delete

You can only delete your account once your subscription has ended and no app is being backed up anymore.

  1. Export anything you want to keep. See How to download your backups.

  2. Cancel your plan: go to Billing & Subscription and click Cancel My Plan. This also stops the backup of your last app, which can't be removed on its own. See How to cancel your subscription.

  3. On a free trial, you can delete your account right after cancelling. On a paid plan, wait until your subscription has ended (the end date is shown on the billing page).

How to delete your account

  1. Scroll down to Security.

  2. Click Deactivate Account.

  3. Read the warning and click Deactivate account to confirm. This cannot be undone: your account is closed and all backed-up data is deleted.

Note: If Deactivate Account is greyed out, hover over it to see why: your subscription is still active, or you still have active apps.

Note: If your subscription is billed through the monday.com or Atlassian marketplace, deleting your ProBackup account does not cancel it. Cancel it in the marketplace to stop being charged.

Did this answer your question?