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How to cancel your subscription

Written by ProBackup

This article explains how to cancel your ProBackup subscription or free trial.

How to cancel

  1. Go to Settings > Subscription.

  2. Under Subscription details, click "Stop plan" (for paid subscriptions) or "Stop trial" (for free trials).

What happens after cancellation

  • Your backups will stop immediately.

  • All backed-up data will be permanently removed from our servers within 10 days.

  • Any data synced to Google Drive will remain untouched.

Note: Cancellation cannot be undone. If you only want to stop backing up a specific app, you can remove that app instead of cancelling your entire subscription.

Export your data before you cancel

Once you cancel, the countdown starts and the data cannot be restored afterwards, so export anything you want to keep while the subscription is still active.

  1. Export each data table you need as an Excel file, and download attachments per project or board. The steps are in How to download your backups

  2. If you sync to Google Drive, check that the sheets and files in your Drive folder are up to date. That copy stays yours after cancellation.

  3. Cancel only when the export is complete on your side.

Tip: Removing a single app frees its storage while your subscription continues, which is the safer choice when you are only leaving one tool.

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