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I cannot not find a specific record
I cannot not find a specific record
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Written by Pro Backup
Updated this week

It is possible that your deleted record, project or table does not show up on the Backups. There are a few possible scenarios that could explain this:

  • The record was created and deleted on the same day. In this case it is very likely that the record was deleted before it was backed up (the backup runs every 24 hours). In this scenario we are not able to recover the deleted record.

  • The record was deleted before you signed up to Pro Backup. We can only restore data that was backed on our servers. In this scenario we are not able to recover the data.

  • Warning "showing a subset of records due to browser memory limitations". Due to technical limitations we can only a certain amount of records in a web browser. In this case you can restore the record(s) by following these steps:

    • Click the Actions > Export all

    • In the first column of the Excel sheet you will see the unique identifier ("ID") of the record

    • On the backups page, click on the Restore button and fill in the ID(s) you wish to restore

  • The deletion webhook has not yet been received. If the record was recently deleted, then it might be that the deletion webhook was not yet communicated by the cloud app to Pro Backup. Depending on the cloud app, there can be a few minutes delay on this. In this case you can try to refresh in 10 minutes to see if the records appear.

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