This article explains how to recover data that has been accidentally deleted from your SaaS app, either directly within the app or by restoring it with ProBackup.
Step 1: Check your app's trash or archive
Before using ProBackup, check if the deleted item is still available in your app's built-in trash, bin, or archive. Most apps retain recently deleted items for a limited number of days.
If the item is still there, we recommend restoring it directly from the app. This provides the highest data fidelity and preserves the record's original ID.
Step 2: Restore with ProBackup
If the data is no longer available in your app, you can restore it from your ProBackup data. There are two ways to find the deleted record.
Using contextual search
Use this method when you know which project, list, or board the item belonged to.
On the Home page, click "Go to..." for the relevant app.
Select the data type tab (e.g. tasks, comments, files, or fields).
In the left sidepane, navigate to the correct project, list, or board.
Use the date field to go back in time and find the version that contains the deleted record.
Use the search field above the table to locate the specific item.
Select the record(s) and click "Restore..." at the bottom of the screen.
Using global search
Use this method when you are unsure where the item was located.
Click the search bar in the menu bar and enter a keyword.
Click on the matching record in the search results.
Click "Restore..." at the bottom of the pop-up.
Step 3: Follow the restore progress
After you trigger a restore, the restore report opens automatically so you can follow the progress. Depending on the size of the data being restored, it can take up to a few minutes for everything to complete.
Once the restore is finished, a detailed report is available on the Restore Report page. You can access this page at any time via Reports > Restore Report.