This article explains how to recover data that has been accidentally deleted from your SaaS app, either directly within the app or by restoring it with ProBackup.
Step 1: Check your app's trash or archive
Before using ProBackup, check if the deleted item is still in your app's built-in trash or archive. If it is, restore it from there: this preserves the highest data fidelity and the record's original ID.
Step 2: Find the deleted record in ProBackup
If the item is no longer in your app's trash, locate it in your ProBackup data. For a full explanation of the available search options, see How to search within your data backups.
Once you have found the record, select it and click "Restore..." at the bottom of the screen or the preview pop-up.
Step 3: Configure and confirm the restore
After clicking "Restore...", a restore pane opens on the right. Review and configure the following options before confirming.
Restore location
Shows where the record will be restored. This is set automatically based on the record's original location.
Snapshot date
The date of the backup version that will be restored. You can change this using the date picker to restore the record as it existed on a different date.
Restore method
Choose how the data should be restored:
"Restore as new records" (recommended): Creates new copies of the selected records in the original location. This is the safest option and does not affect any existing data.
"Overwrite existing records": Updates existing records with the backed-up field values. Use this to roll back changes to a record that still exists in your app.
If you select "Overwrite existing records", a field picker appears. Select which fields you want to overwrite.
Restore constraints
At the bottom of the pane, ProBackup lists any limitations that apply to the selected data type. For example, formula fields and read-only custom fields cannot be restored for Asana tasks. Review these before confirming.
Once you are ready, click "Restore" to start the process.
Step 4: Follow the restore progress
After you trigger a restore, the restore report opens automatically so you can follow the progress. Depending on the size of the data being restored, it can take up to a few minutes for everything to complete.
Once the restore is finished, a detailed report is available on the Restore Report page. You can access this page at any time via Reports > Restore Report.