This article explains common reasons why a deleted record, project, or table may not appear in your ProBackup data, and what you can do in each case.
The record was created and deleted on the same day
ProBackup runs once every 24 hours. If a record was created and deleted within the same backup cycle, it was likely never captured. In this case, the record cannot be recovered.
The record was deleted before you started using ProBackup
ProBackup can only restore data that has been backed up to our servers. If the record was deleted before your first backup, it will not be available.
The table is too large to display in your browser
If you see a warning that says "Showing a subset of records due to browser memory limitations," the record may exist in your backup but cannot be loaded in the browser.
To find and restore it, you can either:
Use Global Search – enter a keyword in the search bar to search across all your backed-up data.
Export and restore by ID:
Click "Actions" > "Export all" to download the full table as an Excel file.
Find the record's unique ID in the first column of the spreadsheet.
On the backups page, click "Restore" and enter the ID(s) you want to restore.
The deletion has not been synced yet
If the record was deleted very recently, the app may not have notified ProBackup yet. Depending on the app, there can be a short delay of a few minutes. Try refreshing the page after 10 minutes.