This article explains how to cancel your ProBackup subscription or free trial.
How to cancel
Click the user icon in the top right corner and go to Billing & Subscription.
Scroll down to Cancel Plan and click Cancel My Plan. This button is the same for free trials and paid plans.
Tell us why you are leaving and answer the short follow-up question.
Read Here's what happens next, tick the three confirmation boxes and click Cancel Subscription.
Note: Only the admin of the account can cancel. If your subscription is billed through the monday.com or Atlassian marketplace, cancel it in that marketplace instead.
What happens after cancellation
Free trial
Your backups stop and your backed-up data is deleted straight away.
Monthly plan
Your subscription ends at the end of the current billing period. You are not charged again.
Until then your backups keep running and you keep full access to your data.
Yearly plan
Your subscription stays active for one more month, and we refund the unused part of your year to your card.
After the end date
Your backups stop and all backed-up data is permanently deleted within 10 days.
Data you synced to Google Drive stays in your Drive.
Note: Changed your mind? Until the end date, the billing page shows when your subscription ends. Contact support before that date and we can reactivate it.
Removing one app instead
If you only want to stop backing up one app, you can remove that app instead of cancelling your whole subscription. Your only remaining app can't be removed on its own: to stop that backup, cancel your plan as described above.
Export your data before you cancel
Once your subscription ends, the deletion countdown starts and the data can't be restored afterwards, so export anything you want to keep while your access is still active.
Export each data table you need as an Excel file, and download attachments per project or board. The steps are in How to download your backups.
If you sync to Google Drive, check that the sheets and files in your Drive folder are up to date. That copy stays yours after cancellation.
Cancel only when the export is complete on your side. On a free trial, export first: the data is deleted as soon as you cancel.
Tip: Removing a single app frees its storage while your subscription continues, which is the safer choice when you are only leaving one tool.